What We Actually Do (The Long Version)

1. Microsoft 365 Modern Workplace

• Tenant-to-Tenant Migration
  6-week playbook (Quest On Demand, BitTitan, PowerShell DSC) moves mailboxes,

• Teams, SharePoint, Power Platform, and domains with:
   

  • <15 minutes downtime
     

  • Legal-hold preservation
     

  • Zero data-at-rest exposure
     

• Teams Phone System
   

  • Direct Routing SBCs or Operator Connect
     

  • Integration with contact-centres (NICE, Genesys, Five9)
     

  • Call-quality analytics cut “can’t hear you” tickets by 71 %
     

• SharePoint Online Re-Architecture
   

  • Hub sites & PnP provisioning templates
     

  • Purview sensitivity labels
     

  • Content delivered proactively
     

• Copilot Readiness
   

  • Purge redundant data
     

  • Build semantic indexes
     

  • Prompt-engineering workshops
     

  • Responsible-AI policies
     

2. Azure Cloud & Infrastructure

• Landing-Zone-as-Code
   

  • Enterprise-Scale ALZ in 4 hours (Terraform/Bicep)
     

  • Includes management groups, blueprints, policies, budgets, RBAC
     

• Legacy Estate Optimization
   

  • Azure Migrate + Movere assessment
     

  • Right-size recommendations → 42 % spend reduction
     

• Azure Virtual Desktop & Windows 365
   

  • Provisioned with Nerdio Manager
     

  • Multi-session Windows 11 for seasonal staff
     

  • Auto-scaling saves 38 % compute costs
     

• SAP on Azure
   

  • HANA Large Instances on Azure BareMetal
     

  • Paired with Azure NetApp Files
     

  • HA/DR stretched across AZs
     

  • RPO <15 seconds, RTO <30 minutes

3. Dynamics 365 & Power Platform

• Dynamics 365 CE Implementations
   

  • Sales, Customer Service, Field Service, Marketing
     

  • Microsoft Sure-Step + Agile Scrum
     

• Testing & Integration
   

  • RSAT test libraries for regression-free updates
     

  • Custom APIs linking CE to FO for quote-to-cash visibility
     

• Power Apps
   

  • Canvas & model-driven apps in 2-week sprints
     

  • Row-level security with Azure AD
     

  • Embedded in Teams for adoption
     

• Power BI Dashboards
   

  • Shop-floor OEE, subscription churn
     

  • Published to embedded capacity
     

  • Sub-second refresh, no extra licences
     

• ALM Management
   

  • Azure DevOps pipelines for version control, security scanning, automated deployments
     

4. AI & Process Automation

• Document Intelligence
   

  • Form Recognizer & SharePoint Syntex
     

  • Extracts invoices, KYC passports, POD barcodes at 98.7 % accuracy
     

  • Feeds directly into Dynamics 365 Finance
     

• Legacy System Automation
   

  • Power Automate Desktop RPA for AS/400 & mainframes
     

  • UiPath bots scheduled in Azure Runbooks
     

  • Cuts manual keying by 88 %
     

• Machine Learning Models
   

  • Demand forecasting, fraud detection, predictive maintenance
     

  • Trained in Azure ML, containerised on AKS with Keda auto-scale
     

  • ROI 9× in 12 months, payback in 4.2 months

​

​